Head of Cabin Services

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Job Detail
Functional Area:
Client Services & Customer Support
Total Position:
Job Type:
Full Time/Permanent ( First Shift (Day)‎ )
Flight Operations
Job Location:
Jeddah, Saudi Arabia
No Preference
Career Level:
Department Head
Minimum Experience:
10 Years(At least 5 years at a senior managerial level preferably in a major airline and/or customer service industry)
Work Permit:
Saudi Arabia
Apply By :
Nov 24, 2019
Posted On:
Oct 24, 2019
Job Description
  • The position is in the pivotal role of providing proactive and customer oriented front-line management to a vast, distant and multi-cultural Cabin Crew workforce,
  • Responsible for managing crew performance, motivation and development through his/her team,
  • Accountable for a creating Customer Service mindset (Caring, Warm and Friendly service) throughout the cabin crew workforce,
  • Ensures that the crew deliver highest standard of Service (Safety and Customer Service) on board by taking the opportunity to mentor, engage and empower a culturally diverse group of young people.
  • Responsible for taking a pro-active approach in dealing with care development, disciplinary and behaviour management. Anticipates and makes appropriate steps to ensure potential problems do not escalate to unmanageable situations
  • Lead direct and monitor the Cabin Crew Base Supervisor Team in rendering pastoral care to Cabin Crew who are recognized as being in need of counseling through illness or other personal difficulties,
  • Accountable for the implementation of Cabin Crew Salaries according to set company policies in order to properly compensate Cabin Crew and improve employee motivation,
  • Accountable for the Management of a robust team to ensure standards are maintained as per flyadeal.
  • Accountable for the highest level of Grooming standards are maintained by ensuring adequate training is provided to our Cabin Crew population whilst monitoring the Grooming Policies & flyadeal.
  • Monitor the Housing team ensuring that Cabin Crew accommodations meet the safety and security standards of the Company, and that all Cabin Crew are provide.
  • Provides support and encouragement to all team members to fulfill their aspirations, develops skills to create a high performing team,
  • Ensures optimum productivity of manpower and resources. Manage costs and budgets effectively, and
  • Creates a harmonious and supportive work environment, leads by example and acts as a role model.
  • Collaborate with the flyadeal team to ensure clarity of the specifications and expectations of the company.
  • Oversee the Operations, Planning/Administration and Communication Units of the Cabin Services department ascertaining cabin crew members are well supported in their professional and personal environment, ensuring they are contented and happy working for the Company, to provide the highest standards of customer service on flyadeal flights.
  • Create an “open line” of communication to ensure cabin crew are aware of any updates and/or changes to all safety and service standards.
  • Responsible for the consistent application of policies and procedures in line with the Cabin Services Department Standards.
  • Manage and participate of training/instructing and learning styles and the quality of the students’ classroom experience.

Required Skills

• Experience in delivering results through large work groups is essential,
• Strategic thinking,
• Continual improvement,
• Change Orientation,
• Conflict Management, and
• Coaching and Mentoring
• Well developed communication, interpersonal and customer orientation skills
• Proven track record in leading a team and motivating large and diverse work groups
• Strategic thinking
• Continual improvement
• Change Orientation