Distribution Manager

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Job Detail
Functional Area:
Sales Strategy Deveolopment
Total Position:
Job Type:
Full Time/Permanent
Customer Experience
Job Location:
Jeddah, Saudi Arabia
No Preference
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Work Permit:
Saudi Arabia
Apply By :
Mar 31, 2018
Posted On:
Mar 7, 2018
Job Description
  • Define and execute the overall Distribution strategy
  • Monitor the performance of all Distribution systems ensuring optimal performance and availability
  • Ensure procedures are in place and are strictly adhered to when both planned and unplanned system outages occur. Ensure minimum downtime is experienced
  • Work alongside IT department to ensure supplier SLA’s are strictly adhered to
  • Ensure all system settings are up to date and fully support operational and commercial objectives and policies
  • Work effectively to support project timelines for the implementation of new products and services
  • Maintain knowledge and awareness of other airline distribution strategies and trends
  • Ensure that commercial and operations departments are aware of new and innovative technologies, and recommend how these can be utilized to the company’s competitive advantage
  • Maximize flyadeal investment in distribution technologies by utilizing these systems to their full potential as per industry best practices
  • Utilize industry knowledge, relationships and experience to architect solutions to common problems, particularly of a local or regional nature
  • Analyze and report on statistics showing system usage and customer experience, with a view to recommending improvements to the customer experience and conversion rates
  • Work alongside Customer Care team to understand customer feedback from all company touch points, and recommend corrective actions where appropriate
  • Support project management processes, develop test cases and manage user acceptance testing for new and upgraded software
  • Contribute to e-Commerce team objectives and KPIs
  • Establish business processes to ensure best practices are shared throughout all distribution system touchpoints
  • Plan, manage and implement rollout of the distribution strategy, including all associated product enhancements and upgrades
  • Manage relationships with third party suppliers and ensure ongoing delivery of SLAs as well as driving new product implementation
  • Work proactively with all third-party suppliers to develop strong business relationships
  • Support colleagues with specific focus on knowledge transfer and training Saudis within the organization

Required Skills

Qualifications and experience:
 Bachelors Degree or equivalent
 Experience in the airline industry and distribution mechanisms
 Experience with core airline reservation systems
 Knowledgeable about distribution system technologies and latest industry trends
 Experience working with the Navitaire PSS solution
 Has worked in an LCC distribution team
Highly Preferred
 Experience working within the Middle Eastern market
 Experience working with airline e-Commerce platforms
 Experience of working with indirect sales vendors such as major GDS suppliers
 Experience of working with payment service providers and card acquiring services
 Experience of working with third party fraud monitoring services
 Knowledge of emerging industry standards such as NDC and One Order
 Fluent in information technology and cutting edge commercial applications that lead the way not just in aviation but other market sectors