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Job Detail
Industry
Aviation
Functional Area:
Client Services & Customer Support
Total Position:
5
Job Type:
Full Time/Permanent ( Rotating )
Department:
Commercial
Job Location:
Jeddah, Saudi Arabia
Gender:
No Preference
Nationality:
Saudi
Degree Title:
High School and above
Career Level:
Entry Level
Education:
High School
Minimum Experience:
Fresh(or experience within a customer/sales environment)
Required Travel:
Not Required
Work Permit:
Saudi Arabia
Apply By
:
Aug 2, 2023
Posted On:
May 2, 2023
Job Description
Contribute to a positive ‘Customer First’ environment within the CEC .
Achieve Productivity, Care and Revenue targets ▪ Handle all inbound calls without delay, optimising. revenue opportunities and communicating flyadeal policies and procedures in a clear polite manner .
Escalate issues to management for further review immediately when required .
Engage with Customers using ‘flyadeal voice’, identify opportunities to ‘surprise and delight’ .
Actively engage with management to produce own Personal Development Plan, identifying development needs to support career growth and exceed KPIs .
Maintain a thorough knowledge of all flyadeal products, services, systems and current marketing campaigns, providing accurate information and responses to Customers at all times .
Ensure all data entered into flyadeal systems is accurate and within established guidelines .
Support Team Leaders as required with flight disruption actions and system admin (incl. Queue Management and Cancelled Flight processing) .
Monitor Customer feedback and operational issues, escalating recurring issues without delay.
Work with colleagues across the business to resolve complaints and refine and improve the overall Customer Journey.
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Disclaimer
Dear Job Seeker,
Please note that Recruitment Policy in CITC is based on its Recruitments for Talent that full fills specific Job Requirements.
We look for hiring those who possess the abilities and qualification required by the Job.
Therefore, the Recruitment will not be based on the order of Application rather on Vacant Position and their requirements.
I acknowledge that all the enter information is valid, and I am responsible for its validity. And CITC has the rights to use it in evaluation of my application. CITC also can reject my application if it is repeated or contains in valid information.
